Found a pet
Scan the QR code, tap NFC or enter the printed Tag ID. No account is required. The profile shows only information the owner has chosen to share.
Find a pet profile →How can we help?
Start with the area that matches what you're trying to do. Most day-to-day changes can be handled directly from your Privacy Pet Tag account.
Activating & managing tags
Activate a tag, assign it to the correct pet and check the public profile before it is worn. Retire or replace tags through your account.
Go to your account →Pet profiles & privacy
Choose the identification, care and medical information that a finder can see without publishing your personal owner contact details.
Manage your pets →Missing pets & recovery
Use the Recovery Centre for missing-pet status, sightings and the recovery tools available to your account.
Open your account →Trusted Contacts
Give family, friends or regular carers appropriate access without requiring them to create a pet of their own.
Manage access →Notifications & SMS
App and email alerts are available when enabled. Premium users can optionally buy SMS recovery credits for £2.99 per 25 credits. Purchased credits do not expire, and can be used while Premium is active.
Compare notification options →Orders, delivery & returns
Check fulfilment in your account, or read about delivery, cancellations, returns and faulty tags.
Delivery & returns →Unrecognised payment
If you see a Privacy Pet Tag transaction you do not recognise, report it promptly so it can be investigated.
Report an unauthorised transaction →Account access & support requests
Use password reset if you cannot sign in. For an issue that still needs help, use Help & Support inside your account so the request is linked securely.
Sign in →