If you do not recognise a Privacy Pet Tag payment, report it to us as soon as possible so we can investigate.
If the transaction was processed directly by Privacy Pet Tag, sign in and open a support request. Choose the billing or payment option and tell us that you do not recognise the transaction.
Please include the transaction date, amount and any Privacy Pet Tag order or payment reference you can see. Do not send full card details, passwords or security codes.
Sign in for secure support →You can still report an unrecognised payment. Email support@privacypettag.com from the email address you believe may be associated with the transaction, where possible.
Include the date and amount and enough information for us to identify the payment. Never send your full card number or card security code.
Email support →If the charge was processed by Google Play, use Google's purchase and payment support to report the transaction. Google manages the payment method and transaction for purchases made through Google Play.
Google Play payment support →We will check the information available to us about a Privacy Pet Tag transaction and may ask for further information to confirm the payment and account involved. Where appropriate, we can take action on the related Privacy Pet Tag subscription or entitlement while the transaction is investigated.
If you believe your card, bank account or Google account has been compromised, you should also contact the relevant payment provider or financial institution promptly.